Persondata- og Cookiepolitik

Herning City Hotel, Herning

Processing of personal data

Herning City Hotel because of our activities and marketing, processes personal data on our guests and visitors on our website. The policy of Herning City Hotel is that such processing of personal data must be transparent. 

1. Data controller

The data controller is Herning City Hotel ApS, Central Business Register no. (CVR no.) 2142 77 80, Skolegade 1, DK-7400 Herning, Denmark, which is responsible for the collection and processing of the personal data described in this privacy policy.

2. Collection of personal data

Herning City Hotel collects, stores and processes personal data on you in connection with your visits to our hotel and when you use You will always be notified of any collection of your personal data. Such personal data includes name, address, email address, telephone number, date of birth, credit information.

The personal data is generally collected directly from you, but we may also receive information from other sources, including independent providers of booking services.

3. Processing personal data

Herning City Hotel processes your personal data for the following purposes:

Booking of hotel accommodation:

With a view to completing bookings of hotel accommodation processes your personal data for the purpose of executing the agreement.

Stays with Herning City Hotel:

Herning City Hotel processes and stores your personal data in connection with your stay at our hotels and offers you the services you may have ordered. We collect and process your personal data with a view to giving you the best experience during your stay and the best possible services also in respect of any future stays.

In certain circumstances, we must ask you to show your ID by way of your passport, etc., for documentation purposes.

Customer satisfaction surveys:

If you have provided us with your email address in connection with your booking of a stay at Herning City Hotel, we will in certain circumstances send you an email following your stay containing a link to a customer satisfaction survey. We process your reply in that respect with a view to improving our services.

Marketing and newsletters:

If you have given your prior consent, Herning City Hotel will process your personal data for the dispatch of emails and newsletters including, among other things, benefits and offers If, at some point in time, you do not wish to receive such emails and newsletters, you may request to be removed from the mailing list by sending an email to



Video surveillance:

Herning City Hotel uses video surveillance on public areas on our premises. Video surveillance takes place because of our legitimate interest in preventing crime as well as guaranteeing the safety of our guests. Herning City Hotel has erected signs in the areas of video surveillance.

The recordings will only be accessed and reviewed in case of suspicion of criminal actions or internal/external audits. The recordings may also be reviewed for the purpose of clarifying safety-related incidents.

In case of criminal actions or suspicion of criminal actions or if disclosure is required by law, the recordings may be disclosed to the police.

Customer service and communication:

When you contact or otherwise communicate with Herning City Hotel, we collect and process the data given by you with a view to processing your inquiries. We urge you not to provide us with sensitive personal data, unless such sensitive personal data is strictly required for the processing of your inquiry. In such event, the sensitive personal data should be forwarded in highly encrypted format only if forwarded by email.

Use of website:

Herning City Hotel has only access to information on visitors on the website if you write any information to us. It means that Herning City Hotel are not collecting i.e. the sites visited by you, browser type and IP address.

Other purposes:

In addition to the aforesaid purposes, Herning City Hotel may also process your personal data with a view to complying with statutory requirements or establishing, exercising or defending legal claims.

4. Sharing your personal data

Your personal data may be disclosed to third parties only if you have given your consent to such disclosure. Your personal data may also be disclosed if required to execute an agreement to which you are a party, for example in connection with booking. In certain circumstances and according to applicable law, it may be necessary to disclose personal data to public authorities or the police. Data may, for example, be disclosed to the police in the event of suspicion of credit card fraud.

In certain circumstances, Herning City Hotel may disclose your personal data to our suppliers acting as service providers on behalf of Herning City Hotel, for instance, in connection with the distribution of newsletters and loyalty programmes. Such suppliers process personal data in accordance with Herning City Hotels instructions.

5. Withdrawal of consent

You may at all times withdraw any consent you may have given to Herning City Hotel. We will then delete the personal data unless we are able to continue the processing on other legitimate grounds. You withdrawing your consent, however, may result in us no longer being able to offer the same products and services to you.

You may withdraw your consent to receiving newsletters by using the unsubscribe link directly in the communication.

6. Your rights

You have a right to know which data Herning City Hotel processes about you and for which purpose such data is processed. You are also entitled to object to your personal data being processed, including profiling, and to demand correction, deletion or blocking of data which is incorrect, misleading or has been similarly processed in violation of legislation, or demand restriction of the processing of personal data.

In certain circumstances, you are also entitled to have the personal data which Herning City Hotel has recorded about you handed out in a structured, generally used and machine-readable format and have the said data transmitted to another data controller.

If you wish to exercise one of the said rights, you may contact:


Herning City Hotel ApS
Attn.: Poul Müller
Skolegade 1
DK-7400 Herning

Tel.: +45 97 12 54 44

7. Security

Herning City Hotel sets great store by the confidentiality of all personal data, allowing such data to be processed only by employees who have received proper processing instructions to prevent that such data is destroyed or disclosed to any unauthorized third parties.

8. Storage of personal data

Herning City Hotel ensures that the stored data is brought up to date as required to the effect that the personal data is at all times correct.

Your personal data will be deleted when it is no longer necessary for Herning City Hotel to process or store such data for the aforesaid purposes or for other legitimate purposes, including in compliance with applicable law, or with a view to establishing, exercising or defending legal claims.

Recordings from video surveillance for the purpose of preventing crime will be deleted or anonymized no later than 30 days after the recording took place, unless is it necessary for Herning City Hotel to store the recordings for the purpose of dealing with a specific dispute, for example in relation to solving crime or other illegal actions. Recordings from video surveillance for other purposes will be deleted when it no longer serves an objective purpose to store the information.

9. Links to other websites, etc.

Our website may contain links to other websites or to integrated websites. We are not responsible for the contents of the websites of other companies (third-party websites) or for the practices of such companies regarding the collection of personal data. When you visit third-party websites, you should read the owners’ policies on the protection of personal data and other relevant policies.

10. Contact

If you have any questions or wish to complain about the processing of your personal data, you may contact Herning City Hotel at all times by email or telephone as indicated above. You may also contact the Danish Data Protection Agency, Borgergade 28, 5th floor, 1300 Copenhagen K, Denmark.

Cookie policy

Herning City Hotel do not use cookies on our website.

Data Protection Policy

The above Personal data policy is provided by Herning City Hotel ApS, cvr-nr. 21 42 77 80, Skolegade 1.DK-7400 Herning,

Herning May 22nd. 2018